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Do I qualify as a trade account?
To qualify as a retail trade account you should:
Maintain a retail store that is open to the general public at least 6 hours a day for 5 days a week.
2. Operate in a commercially approved zone, with the proper business licenses.
How do I set up a trade account?
To set up a trade account complete our trade account application form. We do require a signature on the credit application. We will also need a copy of your resale certificate. A Credit Application form can be obtained from your local sales representative or by calling 800-521-7807 and we can fax or email you. You can also download the credit application that is provided on our website. We do accept Visa, MasterCard, money orders or checks until a trade account is established.
What would be my terms once my account is set up?
Credit terms are Net 30 days from invoice date. COD shipments are also provided at an additional fee. Orders on account where payment is delinquent beyond 60 days from the date of invoice will be withheld from shipment. All orders are subject to the approval of the credit department. A $25.00 charge will be added for returned checks.
What type of payments do you accept?
An invoice will be generated upon shipment of an order and will be mailed separately to the billing address. We accept credit card (we do not accept Discover), money orders and checks for payment.
Who do I contact with billing or payment questions?
We offer a standard discount of 50% on trade retail for orders. Please ask your sales representative about current promotions or call our office for more information on current specials.
What if I need pricing of an item?
All prices in the catalog are subject to change without notice. Suggested Retail Prices (SRP) are offered as a convenience and should serve as a guideline. You can see the retail price of an item on your invoice, catalog or on the website. The invoice will also show your discount given for the item.
What is my minimum order?
Minimum order amount is $50.00 net. We offer free freight on orders of $100.00 net or more (shipped within the contiguous United States) and paid within terms.
Where do you ship from?
All orders are shipped from our distribution center in Lombard, Illinois. We use UPS as our carrier for packages leaving our warehouse.
Do you provide overnight shipping?
Next day air is available at an additional charge. The order amount plus the overnight charge would need to be prepaid with a credit card.
Can I return product?
We do not accept returns. Shipped orders are not returnable unless the product is shipped in error. All shortages, over shipped or defective merchandise must be reported to customer service within 7 days of receipt of order.
What should I do when I receive defective product or did not receive all the items in my order?
When reporting a customer service issue, please provide your account number, invoice/order number and reason for call. A credit memo will be issued for the defective product in most cases. You will not need to return the product once the issue has been reported to customer service unless specified otherwise. If you did not receive the product and it's not on back order but was charged a credit memo will be issued.
What if I received product that was not ordered or was over shipped product?
Over shipped product must be reported right away to initiate an investigation. A call tag will be issued to pick up the product or invoiced accordingly.
What happens if the product I ordered is out of stock?
We back order all out-of-stock or net-yet-received product. Back orders will be filled on a first-order first-serve basis. Back orders that cannot be filled within 90 days will be canceled.
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